1. Recurring Services
This policy applies to recurring website care and any other HKH LLC offer that clearly identifies automatic renewal at enrollment. One-time digital products, consultations, and fixed-scope projects are not subscriptions unless the applicable offer says otherwise.
2. How to Cancel
No customer portal is currently represented as available. Email support@hkhofficial.com from the address used for billing and include the subscription or invoice reference. State that you want to cancel the recurring subscription.
3. Timing
Your cancellation request must be received before the next billing date to prevent the next renewal. Sending a request after a charge has already been initiated may not stop that charge. We will confirm when the cancellation has been applied.
4. What Happens After Cancellation
Automatic renewal stops after cancellation is confirmed. If the selected plan allows continued service through the end of the paid period, service will remain available until that period ends. Otherwise, the plan-specific terms control. After service ends, maintenance, updates, monitoring, and support included only in the subscription will stop.
5. Refunds and Outstanding Work
Cancellation does not automatically refund charges already processed. Refund eligibility is described in the Refund Policy. Amounts due for completed work, approved work outside plan scope, or agreed third-party costs remain payable.
6. Help With Cancellation
If you cannot locate the subscription or invoice reference, email the billing address, approximate charge date and amount, and the website or plan name. We aim to respond within two business days.
7. Related Policies
Recurring services are also governed by the Terms of Service and Privacy Policy.