1. Delivery Methods
Depending on the product, delivery may be provided through email, a protected webpage, a member area, or a download link. The order page or confirmation identifies the delivery method and included materials. Paid files are not intentionally distributed through unrestricted public links.
2. Expected Timing
For a standard digital product, the order page will state when delivery is expected after successful payment. Delivery may be immediate or may require a stated processing period. Checkout is not represented as available on this preview, so no delivery time should be assumed until a live offer states it.
3. Customized Products
Customized digital products follow the schedule and milestones stated on the order page, proposal, or service agreement. A custom product is not treated as an automatic download unless the applicable offer explicitly says so.
4. Customer Responsibilities
You are responsible for providing an accurate, accessible email address and for checking spam, junk, and promotions folders. Keep order confirmations and access instructions. Do not share protected credentials, private download links, or paid materials beyond the license granted with the product.
5. If Delivery Does Not Arrive
Email support@hkhofficial.com from the address used for the order. Include the product name, order or invoice reference, purchase date, and a description of the issue. For Anubis products, you may also contact support@anubisfact.com. We aim to respond within two business days and may verify the order before restoring access.
6. No Physical Shipping
HKH Official offers described digital products and services. No physical item will be shipped unless a particular offer clearly identifies a physical component, shipping terms, and delivery charges before purchase.
7. Related Policies
Delivery issues and refund eligibility are also governed by the Terms of Service and Refund Policy. Information handling is explained in the Privacy Policy.