Refund Policy
At HKH LLC, we focus on delivering high-quality digital products that are available for instant download after purchase.
Because all of our products are digital and accessible immediately, we follow a clear refund policy outlined below.
1. All Sales Are Final
Once payment is completed and your product link or file has been sent, the sale is considered final.
Digital products cannot be “returned,” so we generally do not issue refunds after access has been granted.
2. Non-Delivery or Technical Issue
If you paid but did not receive your product due to a technical problem (for example, you didn’t get the download link or access email),
please contact us within 7 days of purchase at:
[email protected]
Include your order email and payment receipt.
We’ll make sure you receive your files or provide a suitable solution.
3. Duplicate Payment
If you accidentally made a duplicate payment for the same product, contact us immediately with both transaction receipts.
After verification, we will process a refund for the duplicate charge.
4. Chargebacks and Fraudulent Claims
Submitting false chargebacks or payment disputes may result in revoked access to all current and future HKH LLC products.
We work directly with Stripe to resolve legitimate disputes quickly and fairly.
5. Product Access Guarantee
If access to your files is lost due to platform migration or other technical updates,
you can always request a new download link using your purchase email.
6. Contact for Billing Issues
If you have any billing or refund concerns, please contact our support team at:
[email protected]
We aim to respond within 2–3 business days.
Get In Touch
Billing Questions:
When you email us, please include the email you used at checkout and your receipt ID so we can help you faster.
FAQS
How do I receive my product after I pay?
After checkout, you get instant access to your digital files (PDFs, templates, or packs). We also email you a copy. Nothing physical is shipped.
Do you offer refunds?
Because our products are digital and delivered instantly, all sales are generally final once access has been sent.
If you paid but did not receive access, email us within 7 days at [email protected] with your order email and receipt. We’ll restore access or offer a resolution.
Is this financial, legal, or investment advice?
No. Our products are for education and planning purposes only. We are not accountants, lawyers, investment advisors, or tax professionals. Results vary and depend on your own actions.
Who is the legal seller / merchant of record?
HKH LLC is the legal entity. All payments are securely processed by Stripe on behalf of HKH LLC and deposited to our U.S. business bank account at Mercury.
